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FAQ for Organizations
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What are the benefits of having online donation capability?
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More and more people are shopping, banking and donating online,
and this trend is only accelerating. Your organization would miss
out on this fast-growing segment of the population without an
online presence. Another advantage of having online donation
capability is that even the smallest organization can increase
their outreach not just to the county or state level, but to
country and indeed the whole world. And they have this capability
24 hours a day, everyday.
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What information do I need to sign-up my organization with
Suntoria's DonateOnline service?
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You would need to provide the following information to complete your sign-up for DonateOnline:
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Organization name, address, phone number
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Primary contact name and title, address, phone number, email address
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EIN or Employer Id Number
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Form 990 or IRS letter of determination or tax-exempt status
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A major credit card or bank account information
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How long does it take to setup Suntoria’s DonateOnline
on my organization's existing website?
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It usually takes between 1-4 business days to setup your own DonateOnline page.
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Is Suntoria's DonateOnline available to all nonprofits?
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Currently, we only offer DonateOnline to US-based nonprofits.
If you are non-US-based organization, we can provide similar donation
functionality with some restrictions: you may not use the word "Donate"
or "Donation", and we cannot provide a tax-deductible receipt to your
contributors. Other restrictions may also apply. Please contact us for details.
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What are the different payment methods available for our donors?
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Your web users will have the following options to make their payment:
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A major credit card (Visa, MasterCard, American Express, Discover)
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PayPal (optional)
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What steps does Suntoria take to make sure payment transactions are safe and secure?
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At Suntoria, we take every measure to protect and secure all personal and financial
information we handle, including:
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Using the highest-level SSL security on all pages where personal
information is collected or displayed, using up to 256-bit encryption -
the highest available through web browsers
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Using military-grade encryption technology to scramble all
personally-identifiable customer data in our database
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Keeping customer data in our database only as long as necessary to
provide high-quality service to our customers, after which the data
is erased from our servers
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Employing state-of-the-art data centers with fail-over capabilities
and redundant internet connections which are monitored around the clock
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How can my organization check if donations have been made today,
this week, or this month?
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With every payment completed through your website, our system
will email to the primary contact (or any other email address of your
choice) a "successful completion notice", unless the payment was made
through PayPal, in which case Suntoria is not the actual payment
provider. We also generate and send you a detailed activity and
summary reports, twice a month. And last but not least, you will also
have unlimited access to our online real-time reports system 24-hours
a day, where you can run the activity, summary, or any other custom
reports that your organization requires (e.g. per-donor, quarterly,
year-end, and other reports.)
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How much does Suntoria's DonateOnline service cost?
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Please review our pricing plans on our
DonateOnline Service page.
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How often will we be billed for Suntoria’s services?
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We bill for our services once a month.
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Will we get a paper billing statement every month?
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By default, we send an electronic or "paperless" statement to the
organization's primary contact email once a month. If you wish to receive
paper statements through the US postal service in addition to the email
statement, you must choose "paper statements" during sign-up, or any time
after sign-up. A processing fee of $1.50 will be added to your monthly
balance for each printed statement.
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Does my nonprofit need a merchant account to receive online donations using Suntoria?
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No. Unlike some other online payment providers, Suntoria does not require
you to pay for and maintain a merchant account to enjoy the benefits of our DonateOnline service.
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Are donors’ names kept confidential? Are they shared with anyone?
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We only use this information to carry out our service and only reveal
such information to third-party service providers for the sole purpose of
completing our service to you. Donors' personal information is never sold
or shared with any third parties, unless required by law, legal process or
government request. Please review our
Privacy Policy for more details.
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What happens to the data when my organization decides to discontinue Suntoria's service?
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All donor data we have in our database relating to your organization will be
erased from our servers. If you wish to retain a copy of your donor data before
we permanently remove it from our servers, we can provide that data to your
organization on a CD for a nominal administrative fee. Send us a written request
with your organization’s letterhead within 2 weeks of cancellation of service,
and we will send the CD to the organization address on file.
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